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Sales Relationship Associate (Team Leader)

City Of Pasig

  • Actively enforces the operation’s goal, policies and procedures. Implements standards in the company training and development, supports agents, handles escalations, monitor the contact center performance and works in conjunction with administration.

  • Monitors a team of Customer Helpdesk associates .

  • Provides floor support, coaching and feedback to agents.

  • Handles irate customers and escalates their concerns.

  • Ensures prompt escalations to business units pertaining to the complaint/request of customer.

  • Disseminates information to all agents to ensure correct updates to the customers.

  • Works closely with Workforce team to monitor all issues of agents in terms of attendance.

  • Prepares and discusses monthly PMS of agents.

  • Ensures that team hit the passing/target metrics.

  • Issues Notice to Explain or memo for agents who commit infractions against company policy.

  • Creates and maintains files on each agent as they relate to attendance, production and reviews.

  • Sets meeting with the team.

  • Informs immediate head in clear, concise and timely manner of any unresolved productivity related issues.

  • Keep apprised on developments in the field of expertise to ensure they are updated and makes recommendations to Management team to improve productivity 

  • Assisting operations and playing support in cases of exigency.

Qualifications
Graduate of 4 years course (NON-NEGO)Has a Background in inbound and outbound calls. Computer LiterateExperience in MS OFFICE TOOLSExcellent communication and interpersonal skills.Strong negotiation and problem-solving abilities. Self-motivated and results-drive Ability to effectively handle multiple tasks in a fast-paced environmentGood Communication Skills (NON-NEGO)
Must Have
Budget Details: Strictly 30k Availability: Can Start ASAPWorking Schedule: Shifting Schedule with Night Shift Mode of Interview: Virtual Interview Address: 18h floor, One San Miguel Avenue Condominium, One San Miguel Avenue corner Shaw Blvd, Ortigas Center, Pasig Residing near Ortigas PLEASE INFORM THE CANDIDATE/S THAT THERE'S A MOCK CALL AND WRITTEN EXAM. RequirementsBirth certificateTin No.NBIPolice ClearancEMedical including Drug TestJQGraduate of 4 years course (NON-NEGO)Has a Background in inbound and outbound calls. Computer LiterateExperience in MS OFFICE TOOLSExcellent communication and interpersonal skills.Strong negotiation and problem-solving abilities. Self-motivated and results-drive Ability to effectively handle multiple tasks in a fast-paced environmentGood Communication Skills (NON-NEGO)
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