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L2 Intune SME

Alabang

  • • Serve as the Subject Matter Expert (SME) and escalation point for Microsoft Intune and Modern Workplace/Endpoint Management operations.

  • • Manage and support Microsoft Intune, Windows Autopilot, endpoint compliance, configuration profiles, application deployment, BitLocker, LAPS, Conditional Access, and Microsoft Defender for Endpoint.

  • • Provide L2/L3 technical troubleshooting and resolution for Intune enrollment, policy conflicts, device compliance, Autopilot provisioning, application deployment, remediation scripts, and endpoint security issues.

  • • Maintain and improve Intune technical standards, security baselines, governance controls, operational documentation, and support procedures.

  • • Coordinate endpoint support and escalations with Service Desk, Local IT, Security, Infrastructure, Microsoft Support, vendors, and regional stakeholders.

  • • Monitor and improve endpoint health, compliance, deployment success, service quality, SLA/KPI performance, and recurring issues.

  • • Develop PowerShell automation, reporting, and dashboards to improve operational efficiency and reduce manual activities.

  • • Support security, compliance, audit readiness, vulnerability remediation, Zero Trust, and least-privilege initiatives related to endpoint management.

  • • Ensure adherence to ITIL processes for incidents, requests, problems, changes, and major incidents.

  • • Support endpoint-related projects such as Intune expansion, Windows Autopilot, Windows 11 readiness, application packaging, device compliance improvements, and security hardening.

  • • Provide technical coaching, knowledge transfer, documentation, and upskilling to L1/L2/L3 support resources.

  • • Act as a technical representative in project workshops, governance reviews, change discussions, and operational handovers.

Qualifications

    • • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.

    • • 5–7 years of experience in IT Infrastructure, End User Computing, Modern Workplace, or Endpoint Management.

    • • 3+ years of hands-on experience managing Microsoft Intune in an enterprise environment.

    • • 5+ years of experience supporting Microsoft 365 and endpoint technologies.

    Strong hands-on experience with:

    • • Microsoft Intune

    • • Windows Autopilot

    • • Microsoft Entra ID (Azure AD)

    • • Conditional Access

    • • Device Compliance Policies

    • • Configuration Profiles and Security Baselines

    • • Application Packaging and Deployment

    • • BitLocker and Windows LAPS

    • • Microsoft Defender for Endpoint

    • • MDM/MAM

    • • PowerShell scripting

    • • Experience troubleshooting

    • • L2/L3 Intune and endpoint issues including enrollment, policy conflicts, compliance, Autopilot, application deployment, and endpoint security.

    • • Experience with Intune governance, RBAC/least privilege, technical documentation, SOPs, and audit/compliance requirements

    • • Knowledge of ITIL Incident, Problem, Change, and Major Incident Management

    • • Experience with automation, reporting, monitoring, and endpoint health/compliance dashboards.

    • • Strong analytical, troubleshooting, communication, leadership, and stakeholder management skills.

    • • Experience working with global/regional teams in a 24x7 operational environment

    • • Willingness to coach and provide technical guidance to L1/L2/L3 support teams.


    Preferred certifications:

    • Microsoft Certified: Endpoint Administrator Associate, Enterprise Administrator Expert, Security Administrator Associate, Azure Administrator Associate, Identity and Access Administrator Associate, and/or ITIL Foundation v4.

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